Customer Care
Customer Care Hours
Customer care hours 10am to 4pm Monday through Friday except for holidays. If you have questions regarding products or regarding the status of an order, please e-mail us. Please allow 1-2 business days for an e-mail reply, and up to 4 business days during peak holiday periods. We have minimal staff, so your patience is appreciated.
Order Processing
Orders are processed Monday through Friday, excluding weekends and holidays. Orders placed on weekends and holidays are not processed until the next business day. Processing times do not include time in transit for delivery.
Most orders are completed and shipped within approximately 7 to 14 business days (excluding weekends and holidays), depending on stock availability and product ordered. Sales, sudden influx or spike in orders and peak holiday times may increase the processing time, however we aim to minimize delays as much as possible. Ordering from our website means you agree to these terms.
Sales and Discounts: Unless otherwise noted, promotional codes cannot be combined or applied to orders already placed.
Rush Orders
Rush orders are subject to a rush processing fee, in addition to any additional shipping upgrades fees that may be necessary.
If you have questions about processing, please email us with your order number if already ordered, so we can assist you as efficiently and quickly as possible. We are happy to try and work with you to get your items to you in time for a special event or trip.
Shipping & Delivery
All orders are shipped via USPS first class (standard) mail or Priority Mail. Express mail is available upon request. Time in transit depends on the delivery method you choose. All transit times begin once the package is scanned into the system by USPS.
Standard (Ground): approximately 5-8 business days.
Priority Mail: approximately 2-5 business days.
Express Mail delivery available upon request. Please contact us to inquire about faster delivery methods if needed.
PLEASE NOTE: The method of delivery selected at checkout does not change or include the processing/production time. We have no control over the delivery time and are not responsible for the package once it is in the hands of the carrier. If you require an order shipped faster than the advertised processing time, please see RUSH ORDERS under Processing Times for information on how to rush an order.
International Orders
For orders shipped outside the United States, please be aware that additional shipping/VAT taxes/custom fees may have to be paid by you to receive your package. We are not responsible for any import fees and/or duty taxes put in place by governments outside the US.
Exchanges/Returns
Due to the custom nature of our made to order items, we do not allow exchanges, refunds or returns at this time.
If an item is sent to you in error on our part, we will promptly work with you to get the matter resolved as quickly as possible, as long as we are notified within 24-48 hours of receipt. Please contact us for further instructions.
BOUTIQUE ITEMS: Boutique items are final sales at this time. No returns or exchanges.
Damages
We stand behind our workmanship and products. If an item is received damaged, please contact us for further instructions. Damages must be reported within 48 hours.
Lost Packages Or Package Delays
If an item appears to be lost in transit, please contact us, and we will begin a tracer on the package. More often than not, the package is located by the post office/mail carrier and delivered safely. If not, we will take action depending on the situation to resolve the matter as quickly as possible.
Cancellations
Order cancellations are not accepted after the order is placed, however if there is a change you need or an error that you made in sizing etc, you may reach out to us via email within 24 hours of placing your order or as close to that as possible, and we will do our best to assist. We do not accept refunds or cancellations on made to order items.